🎊 NEW YEAR SPECIAL: 15% OFF First-Time Customers | 💎 FREE Tire Shine with Any Package | 📞 (412) 947-6098

Frequently Asked Questions

Everything you need to know about our professional detailing services

General Questions

What is auto detailing?

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Auto detailing is a comprehensive cleaning, restoration, and finishing process that goes far beyond a regular car wash. We meticulously clean both the interior and exterior of your vehicle, addressing every surface with specialized products and techniques to restore it to like-new condition.

Our detailing services include paint correction, ceramic coating, deep interior cleaning, leather conditioning, engine bay cleaning, and much more depending on the package selected.

How long does a detail typically take?

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The duration varies depending on the package and your vehicle's condition:

  • Essential Package: 2-3 hours
  • Executive Package: 4-5 hours
  • Signature Package: 6-8 hours
  • Presidential Package: 1-2 days
  • Ultimate Armor Package: 2-3 days

These are estimates. Heavily soiled vehicles or those requiring extensive paint correction may take longer.

What areas do you service?

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We proudly serve the Greater Pittsburgh area, including:

  • Arnold, PA (our home base)
  • Fox Chapel
  • Sewickley Heights
  • Upper St. Clair
  • And surrounding communities within 50 miles

As a mobile service, we come directly to your home, office, or preferred location!

Do you have a physical location or are you mobile only?

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We are primarily a mobile detailing service, which means we bring our professional equipment and expertise directly to you. This saves you time and provides maximum convenience.

Our base of operations is located at 1532 Constitution Blvd, Arnold, PA 15068. For specialty services requiring controlled environments (like multi-day paint correction), arrangements can be made.

Pricing & Payments

How much does detailing cost?

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Our pricing varies based on vehicle size and package selected:

  • Essential Package: $65-85 (Sedan) to $85-105 (SUV/Truck)
  • Executive Package: $145-185
  • Signature Package: $285-365
  • Presidential Package: $585-785
  • Ultimate Armor Package: $1,285-1,685

Use our Quote Calculator for an instant estimate, or contact us for a custom quote.

What payment methods do you accept?

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We accept multiple payment methods for your convenience:

  • Cash
  • Credit/Debit Cards (via Square)
  • Apple Pay & Google Pay
  • Venmo & Cash App
  • Checks (for commercial accounts)

A $30 non-refundable deposit is required to secure your appointment, which is applied toward your final total.

Do you offer any discounts or promotions?

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Yes! We regularly offer special promotions:

  • First-Time Customers: 15% OFF your first service
  • Military & Veterans: 10% OFF (with valid ID)
  • Referral Program: Earn rewards for referring friends
  • VIP Membership: Save up to 20% with monthly plans
  • Seasonal Specials: Check our homepage for current offers

Learn more about our Referral & Rewards Program.

What is your cancellation policy?

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We understand plans change. Here's our cancellation policy:

  • More than 48 hours notice: Full refund of deposit
  • 24-48 hours notice: 50% deposit refunded or credit toward future service
  • Less than 24 hours: Deposit is non-refundable (but can be applied to a rescheduled appointment within 30 days)

We'll always work with you in case of emergencies. Just give us a call at (412) 947-6098.

Services & Packages

What's the difference between your packages?

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Each package builds on the previous one with more comprehensive services:

  • Essential: Basic wash, vacuum, tire shine - perfect for maintenance
  • Executive: Full detail with clay bar, wax, deep interior clean
  • Signature: Paint sealant, leather conditioning, engine bay cleaning
  • Presidential: 1-stage paint correction, premium protection
  • Ultimate Armor: Multi-stage correction + 5-year ceramic coating

View detailed comparisons on our Services Page.

What is ceramic coating and do I need it?

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Ceramic coating is a liquid polymer that chemically bonds with your vehicle's paint, creating a protective layer that lasts 2-5+ years (depending on the quality).

Benefits:

  • Extreme hydrophobic properties (water beads and slides off)
  • Protection against UV damage, oxidation, and chemical stains
  • Easier to clean and maintain
  • Enhanced gloss and depth of color
  • Scratch resistance (not scratch-proof, but more resistant)

If you want long-term protection and plan to keep your vehicle for years, ceramic coating is an excellent investment.

Can you remove scratches and swirl marks?

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Yes! Paint correction is our specialty. We can remove or significantly reduce:

  • Swirl marks and holograms
  • Light to moderate scratches
  • Water spots and etching
  • Oxidation and fading
  • Buffer trails from improper detailing

Our Presidential and Ultimate Armor packages include multi-stage paint correction. Deep scratches that penetrate through the clear coat may not be fully removable without repainting.

Do you detail motorcycles, RVs, boats, or other vehicles?

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Absolutely! We detail all types of vehicles:

  • Motorcycles: Complete detailing packages starting at $85
  • RVs & Motorhomes: Class A, B, and C RVs
  • Boats & Yachts: Marine detailing with specialized products
  • Commercial Vehicles: Trucks, vans, fleet services
  • Specialty: Tractors, semis, buses, and more

Contact us for a custom quote on specialty vehicles.

Can I customize a package or add individual services?

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Yes! We offer a Custom Package Builder where you can select exactly the services you want. Popular add-ons include:

  • Pet hair removal
  • Headlight restoration
  • Engine bay detailing
  • Odor elimination
  • Leather conditioning
  • Undercarriage wash

Build your custom package online or discuss your needs with us directly.

Scheduling & Logistics

How do I book an appointment?

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Booking is easy! You have three options:

A $30 deposit secures your time slot. We'll send appointment confirmation and reminder via text/email.

What do I need to provide for a mobile detail?

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We bring everything we need! All we require is:

  • Access to electricity: Standard 110V outlet within 50 feet
  • Water access: Outdoor spigot/hose connection (or we can bring our own water tank for an additional fee)
  • Parking space: Driveway, parking lot, or similar flat surface

For locations without water access, let us know in advance and we'll bring our own supply.

Do I need to be present during the service?

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No, you don't need to be present the entire time. Many customers:

  • Go about their day at home while we work
  • Continue working in their home office
  • Leave for errands and return when we're done

We just need someone available at the start to hand over keys and at the end for payment and walkthrough. We'll text/call when we're finished.

What if it rains on the day of my appointment?

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We monitor weather forecasts closely. If rain is expected:

  • We'll contact you 24 hours in advance to discuss rescheduling
  • Light rain? Interior-only services can still be performed
  • We can work in covered areas (garage, carport) when available
  • No fees for weather-related rescheduling

Your satisfaction and the quality of our work come first, so we'll never rush a detail due to weather.

Membership & Programs

How does the VIP membership work?

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Our VIP Membership provides biweekly maintenance detailing at a discounted rate:

  • Single Vehicle: $75-145/month (depending on vehicle size)
  • 2-Car Household: $140/month (both vehicles detailed monthly)
  • 3+ Cars: Custom pricing available

Benefits:

  • Scheduled regular detailing (every 2 weeks)
  • Priority booking
  • 20% off additional services
  • No long-term commitment - cancel anytime with 30 days notice

Learn more on our Membership Page.

How does the referral program work?

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Earn rewards by referring friends and family:

  • You Get: $25 credit per successful referral
  • They Get: 15% off their first service
  • No Limit: Refer as many people as you want

Reward Tiers:

  • 🥉 Bronze (3 referrals): Additional perks unlocked
  • 🥈 Silver (5 referrals): Exclusive benefits
  • 🥇 Gold (10+ referrals): VIP status & premium rewards

Details on our Rewards Page.

Do you offer gift certificates?

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Yes! Gift certificates make perfect gifts for any occasion:

  • Available in any denomination ($50, $100, $150, $250, or custom)
  • Digital delivery via email (instant) or physical card by mail
  • Never expire
  • Can be applied to any service or package

Purchase on our Gift Certificates Page.

Still Have Questions?

Can't find the answer you're looking for? Our team is here to help!